At Finding Will Candles Studio, all of our products are carefully inspected before they go out. Because we are using all-natural products, you may see some perfect imperfections, but that’s part of the natural look of the soy wax. Due to the nature of our products, we cannot return or refund used candles. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to firstname.lastname@example.org within 7 days of delivery. Please contact us at email@example.com.